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	<title>BigWebApps HelpDesk</title>
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		<title>New: Bills Tab &amp; Home Page Time Box</title>
		<link>http://blog.helpdesk.bigwebapps.com/?p=486</link>
		<comments>http://blog.helpdesk.bigwebapps.com/?p=486#comments</comments>
		<pubDate>Fri, 06 Apr 2012 18:19:50 +0000</pubDate>
		<dc:creator>Tori</dc:creator>
				<category><![CDATA[Feature Discussion]]></category>

		<guid isPermaLink="false">http://blog.helpdesk.bigwebapps.com/?p=486</guid>
		<description><![CDATA[The Bills section under the Time tab has been moved to its own tab called ‘Bills.’ Seen below, this tab can be activated by turning on Staff Payments located under the Configuration tab. Under the Staff Payments configuration page, you have the ability to create custom task types and staff payments per technician. As you [...]]]></description>
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		<title>New: Invoices Tab</title>
		<link>http://blog.helpdesk.bigwebapps.com/?p=472</link>
		<comments>http://blog.helpdesk.bigwebapps.com/?p=472#comments</comments>
		<pubDate>Fri, 06 Apr 2012 17:35:14 +0000</pubDate>
		<dc:creator>Tori</dc:creator>
				<category><![CDATA[Feature Discussion]]></category>

		<guid isPermaLink="false">http://blog.helpdesk.bigwebapps.com/?p=472</guid>
		<description><![CDATA[The Invoices section under the Time Tab has been given its own tab called none other than ‘Invoices.’ Shown below, this tab can be activated by turning on Client Invoices located under the Configuration tab. Under the Client Invoice configuration, you have the ability to create custom task types, invoice rates per technician and custom [...]]]></description>
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		<title>ToDo&#8217;s</title>
		<link>http://blog.helpdesk.bigwebapps.com/?p=463</link>
		<comments>http://blog.helpdesk.bigwebapps.com/?p=463#comments</comments>
		<pubDate>Fri, 23 Mar 2012 21:39:58 +0000</pubDate>
		<dc:creator>Tori</dc:creator>
				<category><![CDATA[Feature Discussion]]></category>

		<guid isPermaLink="false">http://blog.helpdesk.bigwebapps.com/?p=463</guid>
		<description><![CDATA[Clear your schedule because our latest and greatest feature, Todo’s, is coming out this weekend. ToDo’s allow you to create task lists within the system. ToDo’s has been added in Configuration to allow you to create simple tasks to be assigned to technicians. They also attach to either a ticket or a project. This feature [...]]]></description>
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		<title>HelpDesk Now in Chrome Web Store</title>
		<link>http://blog.helpdesk.bigwebapps.com/?p=450</link>
		<comments>http://blog.helpdesk.bigwebapps.com/?p=450#comments</comments>
		<pubDate>Fri, 02 Mar 2012 21:26:31 +0000</pubDate>
		<dc:creator>Tori</dc:creator>
				<category><![CDATA[Feature Discussion]]></category>

		<guid isPermaLink="false">http://blog.helpdesk.bigwebapps.com/?p=450</guid>
		<description><![CDATA[bigWebApps HelpDesk can now be found in the Chrome Web Store. In order to install apps, extensions and themes you must have the Google Chrome browser downloaded. For those of you who do not, here is the download link http://bit.ly/yPTGPN. Here is how to access it: Open the Chrome Web Store: 1. Select “Business Tools” [...]]]></description>
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		<title>Updated Column</title>
		<link>http://blog.helpdesk.bigwebapps.com/?p=441</link>
		<comments>http://blog.helpdesk.bigwebapps.com/?p=441#comments</comments>
		<pubDate>Fri, 10 Feb 2012 20:25:46 +0000</pubDate>
		<dc:creator>Tori</dc:creator>
				<category><![CDATA[Feature Discussion]]></category>

		<guid isPermaLink="false">http://blog.helpdesk.bigwebapps.com/?p=441</guid>
		<description><![CDATA[Since the last update, a new column called ‘Updated’ can be added to the ticket work list page. The Updated column allows you to view the time and date of the last modification on a ticket. This is represented below in red. When inside the ticket detail page there is also a new field under [...]]]></description>
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		<title>Email Parser Commands</title>
		<link>http://blog.helpdesk.bigwebapps.com/?p=434</link>
		<comments>http://blog.helpdesk.bigwebapps.com/?p=434#comments</comments>
		<pubDate>Fri, 03 Feb 2012 21:55:38 +0000</pubDate>
		<dc:creator>Tori</dc:creator>
				<category><![CDATA[Feature Discussion]]></category>

		<guid isPermaLink="false">http://blog.helpdesk.bigwebapps.com/?p=434</guid>
		<description><![CDATA[With the update this past weekend, the bigWebApps HelpDesk email parser was upgraded to process some pretty cool short cuts. As most know the email parser allows tickets to be created from an email. So you set up an email like support@mycompany.com which allows users to send that address an email and it will take [...]]]></description>
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		<title>Pin to Taskbar Functionality</title>
		<link>http://blog.helpdesk.bigwebapps.com/?p=428</link>
		<comments>http://blog.helpdesk.bigwebapps.com/?p=428#comments</comments>
		<pubDate>Tue, 17 Jan 2012 19:13:28 +0000</pubDate>
		<dc:creator>Tori</dc:creator>
				<category><![CDATA[Feature Discussion]]></category>

		<guid isPermaLink="false">http://blog.helpdesk.bigwebapps.com/?p=428</guid>
		<description><![CDATA[bigWebApps HelpDesk now has a function which allows you to quickly access your HelpDesk instance from your computer&#8217;s taskbar. We like to call it the “Pin to Taskbar Functionality.”  Original right? To pin bigWebApps HelpDesk to your computer&#8217;s taskbar you must be running IE 9.  Currently this is the only browser that supports this functionality.  [...]]]></description>
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		<title>bigWebApps Production Update&#8211;12.25.11 (3am &#8211; 4am EST GMT -5)</title>
		<link>http://blog.helpdesk.bigwebapps.com/?p=423</link>
		<comments>http://blog.helpdesk.bigwebapps.com/?p=423#comments</comments>
		<pubDate>Fri, 23 Dec 2011 18:35:59 +0000</pubDate>
		<dc:creator>Tori</dc:creator>
				<category><![CDATA[Product Update]]></category>

		<guid isPermaLink="false">http://blog.helpdesk.bigwebapps.com/?p=423</guid>
		<description><![CDATA[Above are the updates scheduled for this Sunday, December 25, 2011. Happy Holidays!]]></description>
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		<title>bigWebApps Production Update -11.18.11 (3am – 4am EST GMT -5)</title>
		<link>http://blog.helpdesk.bigwebapps.com/?p=418</link>
		<comments>http://blog.helpdesk.bigwebapps.com/?p=418#comments</comments>
		<pubDate>Fri, 18 Nov 2011 03:31:27 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Feature Discussion]]></category>

		<guid isPermaLink="false">http://blog.helpdesk.bigwebapps.com/?p=418</guid>
		<description><![CDATA[The update is scheduled to take place between 3am – 4am EST (GMT –5) We will be applying multiple patches to repair some login issues occurring intermittently throughout.  If you are experiencing login issues please try to use httpp://login.bigwebapps.com as a direct link to log into the sytem.   We expect this update to resolve a good [...]]]></description>
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		<title>bigWebApps Production Update -10.22.11 (3am &#8211; 4am EST GMT -5)</title>
		<link>http://blog.helpdesk.bigwebapps.com/?p=415</link>
		<comments>http://blog.helpdesk.bigwebapps.com/?p=415#comments</comments>
		<pubDate>Fri, 21 Oct 2011 13:10:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Feature Discussion]]></category>

		<guid isPermaLink="false">http://blog.helpdesk.bigwebapps.com/?p=415</guid>
		<description><![CDATA[We will be doing a minor patch service starting Saturday morning between 3am – 4AM Eastern.   We expect this to be a minor update and any disruption of service should be very minimal.  Again, we are trying to minimize any service outage while still patching the remaining issues.]]></description>
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